Privacy policy
Last updated: November 3, 2026
Homelio ("we," "our," "us") operates the website. This policy explains what information we collect when you browse or buy from our store, why we collect it, and the choices you have. We keep it in plain language on purpose.
What we collect
When you place an order, we collect your name, shipping address, email address, phone number, and the items you bought. Payment details are entered on our checkout page but are processed by our payment providers (Visa, MasterCard and PayPal); we do not store full card numbers on our servers. We also receive basic technical information automatically, such as your browser type, device, approximate region, and the pages you viewed. If you write to us or use the contact form at the bottom of our Contact Us page, we keep that message and your reply details so we can help you.
Why we use it
To process and ship your order, to handle returns and refunds, to answer your questions, to keep records required for tax and accounting, to prevent fraud, and to improve how the store works. With your consent, we may send occasional emails about new products or offers; every one of those emails includes an unsubscribe link, and unsubscribing does not affect orders you have already placed.
Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and understand which pages are useful. You can block or delete cookies in your browser settings. Blocking essential cookies may stop checkout from working properly.
Sharing
We share information only with parties who help us run the store: shipping carriers, payment processors, our email and hosting providers, and accounting or legal advisors when required. These parties receive only what they need for their task. We do not sell your personal information. We may disclose information if the law requires it or to protect our customers and our business.
Your rights — including GDPR and CCPA
If you live in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent at any time. Our legal bases are performing our contract with you (orders), our legitimate interest in running and securing the store, your consent (marketing), and legal obligations (records).
If you live in California, you have the right to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information, to opt out of "sharing" as defined by the CCPA (we do not sell or share personal information for cross-context behavioral advertising), and to not be discriminated against for exercising these rights.
To make a request, email info@homelio.com with "Privacy request" in the subject line. We will verify your identity and respond within the time the applicable law allows, generally within 30 days. You may use an authorized agent where the law permits.
Retention and security
Order records are kept as long as needed for warranty, tax, and accounting purposes. We use HTTPS across the store, restrict staff access to order data, and review our practices periodically. No system is perfect, so please use a strong, unique password if you create an account.
Children
Our store is not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided information, contact us and we will remove it.
Changes and contact
If this policy changes in a meaningful way, we will post the new date at the top of this page. Questions can go to info@homelio.com or +1 562 818 8827, Monday–Friday, 9:00 AM–6:00 PM Eastern Time. Our mailing address is Homelio, 14624 Dalmatian Ave, La Mirada, California 90638, United States.