Refund policy

Last updated: November 3, 2026

We want you to keep only what you are happy with. If something isn't right, send it back.

The 30-day window

You may return any product within 30 days of the date you received it. This is a no-questions-asked window: you do not need to give a reason, and the return is not limited to items with a quality problem. Returns requested after the 30-day window has closed cannot be accepted.

Cost to you

Nothing. Return shipping is free, and there is no restocking fee. We will send you a prepaid return label by email once your return is approved.

How to start a return

Email info@homelio.com with your order number and the item you want to return. Please include:

  • where and when you bought the product;

  • your proof of purchase (order confirmation or receipt);

  • a photo of the product;

  • a short note on what you are unhappy with, if you are willing to share it.

We reply with return instructions and a label, usually within one business day.

Packing and condition

Return the item in its original packaging where possible, with all included parts and accessories. Light inspection of an item is fine — you are allowed to examine a product as you would in a store. Items that have been used heavily, altered, or damaged after delivery may be subject to a partial refund, and we will tell you before processing if that applies.

Where to send it

Ship approved returns to:

Homelio
14624 Dalmatian Ave
La Mirada, California 90638
United States

Please use the prepaid label we provide. If you choose a different carrier, the cost is yours and we cannot be responsible for parcels that do not reach us.

Refund timing

Once your return reaches us, we inspect it and process the refund within 1–2 business days. The refund always goes back to the original payment method. Your bank or card issuer then needs 7–10 business days to post the credit; PayPal is often faster, but the same window applies. We will email or call you when the refund has been issued on our side.

Exchanges

We do not run a separate exchange process. Return the item for a refund and place a new order for what you want — that is faster than a swap and gets you a fresh 30-day window.

If something arrives faulty

Contact us first rather than returning it. Send a photo and a short description; most issues can be resolved without a shipment. Your statutory rights as a consumer are not affected by anything in this policy.