Shipping policy

Last updated: November 3, 2026

Where we ship

We ship to addresses within the United States, including Alaska and Hawaii. We do not currently ship to Canada, Mexico, United States territories outside the contiguous states' standard carrier network, or any international destination. Orders with an address outside the United States will be cancelled and refunded in full.

Processing time

Orders placed before 2:00 PM Eastern Time on a business day usually enter processing the same day. All orders are processed within 1–2 business days. Processing means we have picked, packed, and handed the parcel to the carrier; it does not include weekends or federal holidays.

Delivery time

After processing, delivery normally takes 3–5 business days. Total time from order to doorstep is therefore about 4–7 business days in most cases. Remote areas, severe weather, and carrier backlogs can add time, and we will tell you if we learn of a significant delay affecting your order.

Cost

Shipping is free on every order, with no minimum purchase.

Carriers and tracking

We choose the carrier for each order from among reputable national and regional parcel services, based on destination and parcel size. You will receive a tracking number by email once your order ships. If tracking has not updated for several business days, email info@homelio.com with your order number and we will follow up with the carrier on your behalf.

Packages that arrive damaged or go missing

Inspect your parcel when it arrives. If the outer box is visibly damaged, note it with the carrier if possible and photograph the parcel before opening. Report damage or a missing package to us within 7 days of the delivery date shown in tracking, including photos where relevant, and we will arrange a replacement or refund. Our Return & Refund Policy explains how refunds are issued.

Wrong address

Please check your address at checkout. If you spot an error, contact us immediately; we can change the address only before the parcel is handed to the carrier. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment.